Privacy Policy wbwin — Our Commitment to Protecting Your Data

This Privacy Policy is issued by wbwin and applies to all users who access or register on the wbwin platform via our website, mobile app, or any digital channel we operate. By using our services, you agree that your personal data will be handled in accordance with the terms set out in this document.

We understand that your trust is our most valuable asset. That is why we ensure every decision related to data management is made with care, responsibility and with your interests as a user always at the forefront. This policy is designed to give you a complete and clear picture of our privacy practices — without confusing jargon.

This document covers all aspects of data handling — from how we collect your information and the purposes for which it is used, to who it is shared with, how long it is retained, and the rights you hold as a data subject. Please read this document in full before using the wbwin platform.

Wbwin collects several categories of information from users to enable us to provide a safe, efficient, and personalized service. The following is a detailed breakdown of the types of data we collect:

We also use cookies and similar tracking technologies to collect information about how you interact with our platform. This helps us improve the user experience and ensure the security of your login sessions. You can manage your cookie settings through your web browser at any time.

Every piece of data we collect has a clear and legitimate purpose. wbwin does not use your data for unrelated purposes without your prior consent. The following are the primary purposes for which your personal data is used:

Wbwin upholds strict confidentiality principles. Your personal data will not be sold or handed over to third parties for profit. However, there are limited situations where we need to share your data with certain parties, all strictly for operational and legal compliance purposes:

• Payment Service Providers: Required transaction data is shared with FPX, Touch 'n Go eWallet, GrabPay, and banking institutions to securely process your deposits and withdrawals.
• Third-Party Game Providers: Minimum required account information is shared with game software providers to allow you to access their game content.
• Authorities and Regulatory Bodies: wbwin will disclose data when required by law, court order, or a legitimate request from Malaysian authorities.
• Technical Service Providers: Cloud infrastructure providers, identity verification services, and analytics providers bound by strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or company asset transfer, user data may be transferred with prior notice to you.

Your data security is not merely a priority — it is a core responsibility of wbwin. We continuously invest in security infrastructure to ensure your information is always protected from cyber threats, unauthorized access and data breaches.

Key security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and wbwin servers are encrypted using the latest TLS protocols, ensuring data in transit cannot be intercepted.
• Stored Data Encryption: Sensitive data such as financial information and KYC records are stored in encrypted form on our servers, protected by layered access controls.
• Two-Factor Authentication (2FA): We offer an additional layer of security through 2FA to protect your account from unauthorized access, even if your password is compromised.
• Real-time Monitoring: Our automated monitoring system detects suspicious login attempts, transaction anomalies, and unusual activity patterns around the clock.
• Regular Security Audits: Our expert security team conducts regular penetration testing and code audits to identify and address any vulnerabilities.
• Internal Access Control: wbwin staff are only granted access to data required to perform their duties, based on the principle of least privilege.

While no system is 100% immune, we are committed to applying all reasonable technical and organizational measures to protect your data. In the event of a security incident involving your data, we will notify you within the timeframe required by law.

In accordance with Malaysia's Personal Data Protection Act (PDPA) and international privacy practices, you have the following rights regarding your personal data held by wbwin:

To exercise any of the above rights, please contact our privacy team via live chat on the platform or by email at [email protected]. We will process your request within 30 business days from the date of receipt, in accordance with PDPA requirements.

Wbwin retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Once the retention period has ended and there is no legitimate reason to keep it longer, the data will be securely deleted or anonymized.

• Active account data: Retained for as long as your account remains active on the wbwin platform.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian tax and financial legal requirements.
• KYC Records: Retained for a minimum of 5 years following account closure in accordance with AML requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical log data: Retained for 90 days for troubleshooting and security purposes.

After your account is closed, we will retain your data only for the period required by applicable law. After that period, all data will be securely deleted from our systems.

Wbwin uses cookies and similar technologies such as web pixels and local storage to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.

Categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login, secure sessions, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform to improve functionality and user experience.
• Functional Cookies: Store your preferences such as display settings and personalization choices to deliver a more comfortable experience.
• Analytics Cookies: Used to analyze traffic and usage patterns in aggregate, helping us make decisions based on accurate data.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help section.

In the course of our operations, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs when we use international service providers for technical infrastructure or gaming platforms.

In all cases of cross-border data transfers, wbwin ensures that:

• The recipient country has an equivalent or higher level of data protection than Malaysia.
• Standard contractual clauses (SCCs) or recognized protection mechanisms are signed with all receiving parties.
• Data encryption is maintained during and after transfer.
• Receiving parties are bound by strict confidentiality and security obligations.

Wbwin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via in-platform notifications or by email to your registered address at least 14 days before the changes take effect.

The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the wbwin platform after the effective date constitutes your acceptance of the updated terms.

If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data, we are ready to assist through the following channels:

• Live Chat: Available 24/7 directly within the wbwin platform for immediate response.
• Email: [email protected] — we aim to respond within 2 business days.
• Help Page: Visit the FAQ us for answers to our most frequently asked questions.

We value every piece of feedback and every request you submit. Our privacy team will handle each case seriously and within the timeframe required by applicable law.